pk32 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how pk32 ("we", "our", "the platform") collects, uses, stores and protects the personal data of users who register and interact with pk32 at pk32.win and through the pk32 mobile app. It applies to all players on the platform, including those using the sportsbook, slots, live casino, fish games, bingo and the game lobby.

By registering a pk32 account and using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data will be handled, please do not proceed with registration.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which contain additional information relevant to your use of pk32.

3 How We Use Your Data

All personal data collected by pk32 is used for clearly defined purposes. We do not use your data in ways that are unrelated to the operation of the platform or your account. The table below summarises the main purposes for which your data is used and the reason for each.

Where pk32 uses your data for promotional communications, this will only happen if you have opted in during registration or via your account settings. You can withdraw this consent at any time without affecting the operation of your account.

4 Payment Data & PKR Transactions

When you deposit or withdraw PKR on pk32 using JazzCash, Easypaisa, Raast, bank transfer or card, your payment is processed through certified third-party payment processors. pk32 does not store your full card number, CVV, JazzCash PIN or Easypaisa account password on its own servers at any point.

What pk32 does retain is the transaction record — the amount, method, timestamp and reference number — which is necessary for account balance management, withdrawal processing and dispute resolution. These records are kept for the period described in the Data Retention section of this policy.

• All PKR transaction data is encrypted at rest and in transit.
• Payment processors used by pk32 operate under their own security and compliance standards.
• If you raise a payment dispute, pk32 may share the relevant transaction record with the payment processor to resolve it.
• Deposits and withdrawals must be made from accounts registered in your own name — third-party payment is not permitted on pk32.

5 Cookies & Tracking Technologies

pk32 uses cookies and similar tracking technologies on the pk32.win website and within the mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how the site is being used.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management, login state and security tokens. You cannot opt out of essential cookies without affecting your ability to use pk32.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where users drop off and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference, game lobby filters and notification preferences.
• Marketing cookies: Only used if you have consented to receive promotional communications. These help pk32 understand whether offer-related messages were acted upon.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent some features of pk32 from working correctly. Blocking analytics or marketing cookies will not affect your ability to play or transact.

6 Data Sharing

pk32 does not sell your personal data to third parties. Data is only shared externally in the following specific and limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Where a third-party KYC service is used to verify your CNIC or identity documents, the necessary data is shared with that provider solely for verification purposes.
• Fraud prevention services: Anonymised or aggregated data may be shared with fraud detection tools to identify patterns associated with fraudulent account activity.
• Legal and regulatory requirements: pk32 may be required to disclose account or transaction data in response to a valid legal request from an appropriate authority. We will only do so to the extent required by law.
• Business transfers: In the event that pk32 undergoes a merger, acquisition or transfer of assets, your data may be transferred to the acquiring entity. You will be informed if this occurs.

7 Data Retention

pk32 retains personal data for as long as your account is active and for a reasonable period after account closure, as required to fulfil legal, financial and fraud prevention obligations. The general principles we follow are:

• Account registration data is retained for the duration of your account and for a period after closure in line with standard record-keeping practice.
• Transaction records — including PKR deposit and withdrawal history — are retained for a minimum period to satisfy financial record-keeping requirements.
• Identity verification documents are retained for the required period after the account to which they relate is closed.
• Support communications are retained for a reasonable period to allow follow-up and dispute resolution.
• Usage and analytics data is retained in anonymised or aggregated form for platform improvement purposes and is not linked back to individual accounts after a set period.

When data is no longer required, it is securely deleted or anonymised. If you request account closure, pk32 will begin the process of removing your identifiable personal data in accordance with the above retention schedule, except where retention is required by law.

8 Data Security

Protecting your personal data is a core responsibility for pk32. We use a combination of technical and organisational measures to keep your information secure. These include:

• SSL/TLS encryption on all data transmitted between your device and pk32 servers.
• Encrypted storage of personal data and account credentials at rest.
• Access controls ensuring only authorised pk32 staff can view personal data, limited to their specific role requirements.
• Regular security reviews of platform infrastructure and third-party integrations.
• Two-factor authentication options for players who wish to add an extra layer of security to their pk32 login.

While pk32 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your pk32 account and do not share your login credentials with anyone.

9 Your Rights Over Your Data

As a pk32 user, you have rights in relation to your personal data. These include:

• Right to access: You can request a copy of the personal data pk32 holds about you at any time by contacting our support team.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. For account details, many updates can be made directly within your account settings.
• Right to deletion: You can request that pk32 delete your personal data. Where we are required to retain certain data for legal or financial reasons, we will inform you of what can and cannot be deleted immediately.
• Right to withdraw consent: Where you have given consent for a specific use of your data — such as receiving promotional communications — you can withdraw that consent at any time without penalty.
• Right to data portability: You can request a copy of your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact pk32 support via live chat or email. We aim to respond to all data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing a data request to ensure the security of your account.

10 Children's Privacy

pk32 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on pk32 requires confirmation that the applicant is 18 or older, and identity verification is used to enforce this requirement.

If pk32 becomes aware that a user under the age of 18 has registered an account, that account will be closed immediately, any funds will be handled in accordance with our Terms and Conditions, and the associated personal data will be deleted in line with our retention obligations.

If you believe a minor has registered a pk32 account, please contact our support team immediately so we can take appropriate action.

11 Third-Party Links & Services

The pk32 platform may reference or link to third-party services — such as payment processors or game providers — that operate under their own privacy policies. pk32 is not responsible for the privacy practices of these third parties, and this policy does not apply to their services.

When you interact with a payment provider such as JazzCash or Easypaisa to complete a transaction, you are also subject to that provider's terms and privacy policy. We recommend reviewing the privacy policies of any third-party service you use in connection with your pk32 account.

12 Updates to This Privacy Policy

pk32 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or data handling practices. When material changes are made, we will notify registered users via the contact details on their account and publish the updated policy on this page with a revised effective date.

We encourage you to review this policy periodically. Your continued use of pk32 after a policy update constitutes acceptance of the revised terms. If you do not agree with any update, you should cease using the platform and request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with the pk32 team:

• Live chat available within the pk32 platform for logged-in players
• Email: [email protected]

For questions about your account terms, visit our Terms and Conditions page. For self-management tools and responsible gaming guidance, visit the Responsible Gaming page. For common account and payment questions, see our FAQ.